Introduction & Scope
Bright Home Renovators is committed to protecting your personal privacy. This Privacy Policy explains
how we collect, use, store, share, and protect your personal information when you visit our
website, use our services, or communicate with us. It applies to all clients, prospective
clients, newsletter subscribers, and website visitors.
Data Controller Identity
The data controller responsible for your personal information is Bright Home Renovators LLC, 9153 Jerry Dr, Juneau, Alaska 99801, USA. Our Data Privacy Officer can be reached at
support@brighthomerenovators.com.
We are registered with applicable regulatory authorities as required by law.
Information We Collect
We collect: (a) Contact information — name, email, phone, mailing address; (b) Identity data
— date of birth where required; (c) Financial data — billing address and payment
confirmation; (d) Communication records — emails and consultation notes; (e) Technical data
— IP address, browser type, device info, and cookies; (f) Usage data — pages visited and
time spent on our website.
How We Collect Your Data
Data is collected through direct interactions (forms, phone calls, consultations, contracts),
our website via cookies and analytics tools, third-party platforms such as social media and
referral partners, and publicly available sources where lawfully permitted. We collect only
data that is necessary and proportionate.
Legal Basis for Processing
We process your personal data on the following grounds: (a) Contract performance — to deliver
services you have engaged us for; (b) Legitimate interests — to manage operations and
prevent fraud; (c) Consent — for marketing communications and newsletter subscriptions; (d)
Legal obligation — to comply with tax and regulatory requirements.
How We Use Your Information
Your data is used to deliver and manage renovation and design services; communicate about
projects, proposals, and invoices; send newsletters and promotions with your consent;
improve our website and services; process payments; comply with legal obligations; manage
warranties; and respond to inquiries and feedback.
Data Security Measures
We implement comprehensive security measures including SSL/TLS encryption, secure
access-controlled server environments, role-based access controls, regular security audits,
encrypted storage for sensitive files, and incident response procedures. Despite our
efforts, no internet transmission is completely secure.
Third-Party Data Sharing
We do not sell, rent, or trade your personal information. We may share data with licensed
subcontractors for project delivery; PCI-DSS compliant payment processors; cloud service
providers under data processing agreements; marketing platforms with your consent; and legal
authorities when required by law.
Cookies & Tracking Technologies
Our website uses essential cookies (required for site function), analytics cookies
(anonymised usage data via Google Analytics), preference cookies (to remember settings), and
marketing cookies (with consent). You may manage cookies through your browser settings or
our consent banner. Disabling essential cookies may affect functionality.
Newsletter & Marketing Communications
If you subscribe to our newsletter, you will receive design tips, project showcases, and
exclusive offers. Subscription is based on explicit consent only. You may unsubscribe at any
time via the unsubscribe link in any email or through our website. Opting out of marketing
does not affect service-related communications.
Data Retention Periods
We retain personal data as follows: active client records — duration of project plus 7 years;
inactive client data — purged 7 years after project close; newsletter data — until you
unsubscribe; website visitor data — up to 26 months; financial records — as required by
applicable tax law (typically 7 years).
Your Rights Under Privacy Law
Subject to applicable law, you have the right to: access the personal data we hold about you;
request correction of inaccurate data; request deletion of your data; object to certain
processing; restrict processing; withdraw consent at any time; and lodge a complaint with
your national data protection authority.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you have
the right to receive your personal data in a structured, machine-readable format and to
transmit it to another data controller. Requests must be made in writing to our Data Privacy
Officer.
Children's Privacy
Our services and website are not intended for individuals under the age of 18. We do not
knowingly collect personal information from minors. If we become aware that a minor has
submitted data without parental consent, we will promptly delete that information. Parents
may contact
support@brighthomerenovators.com
for immediate action.
International Data Transfers
If you access our services from outside the United States, your data may be transferred to
and stored on servers in the United States. Where such transfers involve EU or UK residents'
data, we ensure compliance with applicable transfer mechanisms including Standard
Contractual Clauses.
Project Photography & Image Rights
Photographs of completed projects may be used in our portfolio, website, and marketing
materials. Where photos may identify a property owner, we will seek written consent before
publication. You may withdraw this consent at any time; previously published and indexed
content may take time to be fully removed from third-party platforms.
Payment Data & PCI-DSS Compliance
All payment transactions are processed through PCI-DSS Level 1 compliant third-party payment
processors. Bright Home Renovators does not store full credit card numbers or CVV codes on our
systems. Our payment processors operate under their own independently audited security
programmes.
Automated Decision-Making & Profiling
Bright Home Renovators does not use automated decision-making or algorithmic profiling that produces
legal or significant effects on individual clients. All project assessments, contract
approvals, and pricing decisions involve human review by qualified team members.
Data Breach Notification
In the event of a personal data breach posing a risk to your rights and freedoms,
Bright Home Renovators will notify the relevant supervisory authority within 72 hours of becoming
aware of the breach and notify affected individuals without undue delay. We will take
immediate remedial action to contain and prevent recurrence.
Contact & Policy Updates
For all privacy-related questions or requests, please contact our Data Privacy Officer at
support@brighthomerenovators.com
or by post at Bright Home Renovators Privacy Office, 9153 Jerry Dr, Juneau, Alaska 99801, USA. This policy may be revised periodically; material updates will be communicated by
email and website notice. Continued use of our services constitutes acceptance.